Terms and Conditions 1bat – Complete Platform Usage Guide

1 Acceptance of Terms of Use

Welcome to 1bat. By accessing or using the website, mobile app or any services provided by 1bat, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

These Terms constitute a legally binding agreement between you as the user and the 1bat platform. This document defines the rights, responsibilities, and obligations of both parties in the platform usage relationship.

• These Terms take effect from the date you first use the 1bat platform.
• Continued use of the platform after any changes to the terms means you accept the amended terms.
• These Terms are to be read together with 1bat's Privacy Policy and Responsible Gaming Policy.

2 Registration and Usage Eligibility

To register and use the 1bat platform, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age or have reached the legal age of majority for wagering activities in your jurisdiction.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Geographic location: You must access the platform from a location where online gaming activities are not explicitly prohibited by local law.
• One account only: Each individual is only permitted to hold one active account on the 1bat platform at any given time.
• Non-employees: Employees, contractors or immediate family members of 1bat employees are not permitted to register as players.

1bat reserves the right to request proof of identity at any time to verify your eligibility. The KYC (Know Your Customer) verification process is part of our commitment to security and regulatory compliance.

3 Account Registration and User Responsibilities

During the registration process, you are required to provide accurate, complete and up-to-date information. Providing false or misleading information is a serious breach of these terms and may result in account closure and balance freeze.

• The full name, date of birth and contact details you register must be accurate and match your valid identification document.
• You are fully responsible for the security of your account username and password.
• Any activity that occurs in your account is considered your own action unless you promptly report unauthorized access to the 1bat support team.
• 1bat will never ask for your password via email, live chat, or any other communication channel. Do not share your password with anyone.
• You are required to keep your account information up to date whenever changes occur, particularly your contact details and payment information.

4 Deposits, Withdrawals, and Financial Transactions

1bat supports a variety of payment methods convenient for Malaysian users, including FPX bank transfers, digital wallets, and other methods listed on the platform. All transactions are processed in Malaysian Ringgit (MYR).

• Minimum deposit: The minimum deposit is MYR 10, or as stated on the platform for specific payment methods.
• Withdrawal processing: Withdrawal requests are processed within 1–3 business days depending on the chosen payment method.
• Identity verification: First withdrawals or withdrawals exceeding a certain amount require completed identity verification (KYC) before processing.
• Withdrawal method: Withdrawals must be made using the same payment method as the original deposit for security and anti-money laundering compliance purposes.
• Withdrawal limit: Minimum and maximum withdrawal limits are stated in the Payments section of the platform and may vary by membership tier.
• Tax: You are solely responsible for any taxes or duties applicable to your winnings under local law.

5 Bonuses, Promotions, and Rollover Requirements

1bat offers a variety of bonuses and promotions for new and existing members. Each promotional offer is subject to specific terms stated alongside the offer.

• Rollover requirements: All deposit bonuses and free bonuses are subject to rollover (turnover) requirements clearly stated in their respective promotional terms. Winnings from bonuses cannot be withdrawn until the rollover requirements are met.
• Validity period: Each bonus has a set validity period. Bonuses not used within the specified period will expire automatically.
• One bonus at a time: Only one active bonus is permitted at a time unless otherwise stated in the promotional terms.
• Eligible games: Not all games qualify toward bonus rollover requirements. The list of eligible games is stated in the relevant promotion's terms.
• Right to withdraw: 1bat reserves the right to withdraw any bonus awarded if there is evidence of abuse, fraud, or a breach of terms.
• One bonus per household: Each household, device or IP address is eligible to receive the registration bonus once only.

6 Rules and Conduct During Play

All games on the 1bat platform must be played fairly and in accordance with the established rules. Any attempt to manipulate game outcomes or exploit technical vulnerabilities is strictly prohibited.

• Using automation software, bots, scripts or any technical tools to gain an unfair advantage in games is prohibited and may result in immediate account closure.
• Collusion between players to manipulate game outcomes is a serious violation that will result in account suspension and recovery of related funds.
• Any winnings resulting from a technical error or incorrect odds display are void and will not be paid out.
• Game results recorded by the 1bat system are final and binding. Disputes relating to game results must be submitted to the support team within 48 hours.
• 1bat reserves the right to void or cancel bets in the event of any technical malfunction that affects the integrity of the game.

7 Responsible Gaming

1bat is committed to responsible gaming practices. We provide a range of tools to help players maintain control over their playing habits.

• Deposit limit: You can set daily, weekly, or monthly deposit limits through your account settings.
• Loss limit: A loss limit can be set to ensure you do not spend more than you can afford within a given period.
• Break period: The option to take a temporary break from the platform is available in your account settings, ranging from 24 hours to 30 days.
• Self-exclusion: Players who need a longer break may apply for self-exclusion for a period of 6 months, 1 year or permanently.
• If you are concerned about your own gaming habits or those of someone you care about, please visit our Responsible Gaming us for more information and support resources.

8 Account Bans, Suspensions and Closures

1bat reserves the right to suspend, restrict, or close any account without prior notice if there is evidence or reasonable suspicion of the following:

• Providing false or misleading information during registration or the KYC process.
• Using another person's account or sharing your account with a third party.
• Involvement in fraudulent activity, money laundering or any other illegal activities.
• Violation of any provision in these Terms and Conditions.
• Systematic abuse of the bonus or promotions system.
• Using a VPN or other methods to conceal your true location in order to bypass geographic restrictions.

In cases of account closure due to fraud, 1bat reserves the right to freeze and forfeit all balances in the account. For account closures requested by the player, any remaining balance will be processed for withdrawal once all conditions are met.

9 Privacy and Data Protection

1bat takes the protection of your personal data very seriously. The collection, use, and storage of your personal data is conducted in accordance with our Privacy Policy, which can be found at Privacy Policy page.

• Your personal data is used solely for platform operations, identity verification, payment processing, and regulatory compliance.
• 1bat will not sell or rent your personal data to third parties for marketing purposes.
• All communications between your device and 1bat servers are protected by 256-bit SSL encryption technology.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal retention requirements.

10 Platform Liability Limits

To the extent permitted by applicable law, 1bat shall not be liable for any indirect, incidental, special or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses arising from wagering activities on the platform.
• Service disruptions caused by factors beyond our control, such as natural disasters, internet infrastructure issues, or cyberattacks.
• Data loss resulting from unavoidable technical failures.
• Actions or omissions by third parties, including game software providers and payment processors.

1bat's maximum liability to you under any circumstances shall not exceed the net deposit amount you made in the 12 months preceding the claim.

11 Terms Amendments and Changes

1bat reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion.

• Material changes to the terms will be communicated to registered users via in-platform notifications or email at least 7 days before the changes take effect, unless immediate changes are required for security or legal reasons.
• The "Updated" date at the top of this document reflects the date the latest version of the Terms and Conditions takes effect.
• Continued use of the platform after the effective date of any term changes is considered acceptance of the amended terms.
• You are encouraged to check this page regularly to ensure you are always up to date with the latest terms.

12 Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to 1bat's operating jurisdiction. Any disputes arising from the use of the platform will be resolved through the following process:

• First stage: Contact the 1bat customer support team via live chat or email. We are committed to resolving every complaint within 5 business days.
• Second stage: If an issue cannot be resolved, it will be escalated to 1bat senior management for review and a final decision.
• Arbitration: If a resolution is still not reached, the dispute will be referred to binding arbitration in accordance with the applicable arbitration rules.

By using the 1bat platform, you agree that any legal action related to this platform must be filed within 12 months of the date of the event giving rise to the claim.