Privacy Policy 1bat – Malaysia Player Data Protection

1 Introduction and Scope of This Policy

1bat values the privacy of every user on our platform. This Privacy Policy is designed to clearly and transparently explain how we collect, use, disclose, and protect your personal information when you use the 1bat website, mobile app, and related services.

This policy applies to all registered users as well as visitors accessing the 1bat platform, regardless of device or location. It is to be read alongside our Terms and Conditions, which can be found on the Terms and Conditions.

We are committed to handling your personal information with the utmost responsibility. Every data-related decision is made with your interests and privacy as our top priority. If you have any questions about how we handle your data, our support team is available via live chat 24/7.

2 Types of Personal Data We Collect

1bat collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

Identity Data

Financial Data

Platform Usage Data

Technical Data

3 How and Why We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. 1bat uses your personal information for the following purposes:

• Account management: Creating, verifying, and maintaining your user account, including the required identity verification (KYC) process.
• Transaction processing: Processing all deposits, withdrawals, and other financial transactions securely and efficiently.
• Security verification: Detecting and preventing fraud, money laundering, unauthorised access, and any suspicious activity on the platform.
• Customer service: Providing effective customer support and resolving any complaints or enquiries you may have.
• Personalize your experience: Tailoring content, promotions, and game recommendations based on your preferences and usage habits.
• Legal compliance: Fulfilling compliance obligations, legal requirements, and reporting demands from relevant authorities.
• Platform communications: Sending important account-related notifications, the latest promotions, and relevant service updates.
• Service improvement: Analysing usage patterns to continuously improve the platform's functionality, performance, and user experience.

1bat will not use your data for any purpose other than those stated above without first obtaining your consent.

4 Data Sharing and Disclosure to Third Parties

1bat does not sell or rent your personal data. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Payment processors and financial institutions involved in your deposit and withdrawal transactions, solely to facilitate payment processing.
• Game software providers: Game software providers may receive limited game session data necessary to ensure smooth and fair gameplay.
• Statutory authority: When required by law, court order, or direction from a legitimate authority, we are obligated to disclose the necessary information.
• Fraud prevention services: Third-party identity verification and fraud prevention service providers that help us maintain platform security.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, with appropriate notice provided to users.

5 Data Security Measures

Your data security is the absolute top priority of 1bat. We implement multiple layers of technical and organisational safeguards to protect your personal information from unauthorised access, modification, disclosure, or destruction.

• 256-bit SSL encryption: All communications between your device and our servers are secured with industry-standard SSL/TLS encryption protocols.
• Secure data storage: Personal data is stored in an integrated database protected by layered access controls and a comprehensive audit trail.
• 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect any unusual activity or intrusion attempts.
• Internal access controls: Access to users' personal data is strictly limited to staff who genuinely require that information to perform their duties.
• Regular backups: Data is automatically and regularly backed up to ensure no information is lost due to technical failures.
• Security testing: Our platform undergoes regular penetration testing and independent security audits.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of any security breach affecting your data, we will notify you in a timely manner.

6 Use of Cookies and Tracking Technologies

The 1bat platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: These cookies are required for core platform functions such as login authentication, session management, and security. They cannot be disabled.
• Performance cookies: Helping us understand how users interact with the platform for improvement purposes, by collecting aggregated information that does not identify individuals.
• Functional cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Marketing cookies: Used to display relevant promotions to you based on your activity on the platform. You may opt out of this type of cookie.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

7 Your Rights Regarding Personal Data

As a 1bat platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the 1bat support team via live chat or email. We may need to verify your identity before processing your request to ensure the security of your account.

8 Protection of Children's Data

The 1bat platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

• If we determine that personal data has been collected from a minor, we will promptly delete that data and close the associated account.
• Parents or guardians who believe their child may have provided personal information to us are encouraged to contact our support team immediately.
• 1bat implements an age verification process during registration to ensure the platform is not accessed by minors.

9 Data Retention Period

1bat retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering laws and financial regulations.
• Support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical data and access logs: Retained for 12 months and then automatically deleted or anonymised.
• KYC documents: Retained in accordance with applicable legal requirements, typically no less than 5 years after the business relationship ends.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

10 Changes to This Privacy Policy

1bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements.

• Registered users will be notified of any material changes to this Privacy Policy via in-platform notifications or email at least 7 days before the changes take effect.
• The "Updated" date at the top of this page will be revised whenever changes are made to this policy.
• Continued use of the platform after changes take effect constitutes your acceptance of the amended Privacy Policy.

You are encouraged to review this page from time to time to stay informed about how we protect your information.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 1bat handles your personal data, we strongly encourage you to reach out to us:

• Live Chat: The fastest way – our support team is available 24/7 via the live chat button on the platform.
• Email: Send your privacy enquiries to [email protected] and we will respond within 2 working days.
• FAQ Section: Check page FAQ us for answers to frequently asked privacy questions.

We are committed to taking every privacy enquiry seriously and providing a satisfactory response within the stipulated timeframe.